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We take the issue of COVID-19 very seriously and consider the measures taken by governments as a useful solution to limit the spread of the virus to a maximum. Of course, this can only be successful if everyone plays their part and takes the matter seriously. Although the early actions taken by governments restrict the population to a large extent, they will save many lives in the end.
Q: Is the TurboZentrum restricted by COVID-19?
A: We also have staff with children who have to stay at home due to school and daycare closures. Some of them can work from home, but not all. We therefore ask for your understanding if response times are slightly longer.
Q: Will I receive my deliveries as usual when I order from you?
A: We continue to ship normally. Of course, there may be delays due to restrictions on our staff. We recommend "UPS Express" as a shipping method for urgent orders. These are always prioritized and 99% of them go out on the day the order/payment is received.
Q: Can I pick up my items personally at your place as usual?
A: No, due to the personnel situation we have closed the sale on site.
Q: Can you be reached normally?
A: We can be reached by phone and e-mail from 10 am to 4 pm. However, there may be longer response times. We ask for your understanding.
Q: Will there be restrictions in delivery times?
A: It is quite possible that if the situation continues to deteriorate, the shipping service providers will not be able to deliver all deliveries on time. We recommend ordering what you need sooner rather than later. With our 6-month money-back guarantee (when paying in advance) you can also order "too much" and return unused items after the crisis.
Q: How does the current situation affect the ordering times of items that are not in stock?
A: Most of our goods come from the USA. There are some manufacturers here who are experiencing difficulties not only because of COVID-19 but also because of natural disasters. It is quite possible that delivery times indicated cannot be kept. Some suppliers from Italy, for example, are no longer able to send goods. We recommend here to pay attention to the stock display in our shop and to order only stocked items if possible. In case of doubt, we will gladly help you with the selection of alternatives. Important to know: If your order contains both stock items and items on order, we will not share them. The deliveries are always complete, because we assume that the parts always belong to one project section. In case of doubt it is advisable to place 2 orders.
Q: What do you do to protect your team?
A: We regularly inform ourselves about the developments concerning COVID-19. Some of our colleagues work from home, which makes no difference for you. Other colleagues are still on site and are required to keep the WHO recommended distance of 1.5 m between each other. We prevent contact with other people as far as possible, e.g. by closing the sales outlet on site. For the whole team we have sufficient disinfectant and face masks in the company.