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Customer information / ratenkauf by easyCredit / data protection / model withdrawal form

We don't have seperate terms and conditions.

The statutory provisions are in accordance. BGB and Distance Selling Directives.

Cancellation rights

You can cancel your contract within one month without giving reasons in writing (eg letter, fax, e-mail) or - if the goods are delivered before the deadline - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations in accordance with § 312c Section 2 BGB in conjunction with § 1 Sections 1, 2 and 4 BGB-InfoV and our obligations in accordance with § 312e Section 1 Clause 1 BGB in association with § 3 BGB-InfoV. The revocation period is sufficient to send the revocation or the goods.

The revocation must be sent to:

TurboZentrum GmbH
Semmelweisstraße 56-64
12524 Berlin
Phone: +49 (30) 991 94 99 94
Fax: +49 (30) 991 94 99 98
E-Mail: info (at)

Please include to a return a copy of the bill with a note of your telephone number and your account information.

In the case of an effective withdrawal, the mutually received goods and any benefits (eg interest) have to surrendered. Can you give us the performance received whole or in part, only in a deteriorated condition, you must pay us compensation for damages. With the release of things this does not apply if the deterioration is exclusively due to its inspection - as they would in a retail store. For a deterioration of the goods by determination by the accurate determination you need not pay compensation.

Transportable items are to be returned at our risk. You have to bear the costs of return if the delivered goods ordered and if the price of the item to be returned of not exceeding 40 euros or if you are at a higher price of the goods are not at the time of full payment or a contractually agreed part payment provided. Otherwise, the return is free of charge. Not parcel things are picked up. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.

The withdrawal does not exist for

* Goods that are produced according to customer specifications or clearly tailored to personal needs or which are not by their nature are suitable for return shipment.

Goods which were not on stock and had to be ordered, can be withdrawn only with the support of 15% of restocking fee.

In doubt whether the requested items may require purchase orders, please contact us directly by email or phone!

Repayments of credits can take up to 4 weeks processing for logistical reasons. This is especially true when the goods were ordered. In general, credits are always created na paid on Friday!

-End of withdrawal-

The statutory warranty right applies to the goods.

Liability for defects
There are statutory warranty rights.

As a consumer, you are requested to check the goods immediately upon delivery for damage in transit, completeness and obvious defects and to notify us and the freight forwarder of complaints as soon as possible. If you do not comply with this, this does not affect your statutory warranty claims. If you buy goods from us as an entrepreneur within the meaning of § 14 BGB (German Civil Code), your claims for defects become statute-barred within 12 months from the delivery of the goods. This does not apply to claims for injury to life, body or health, which are based on an intentional or negligent breach of duty on our part, our legal representatives or vicarious agents.

Storage of the contract text
The contract text is not stored by us. But you will receive an order confirmation with all essential information by e-mail after the contract has been concluded. You also have the opportunity to print the essential data of your order, your cancellation policy and our terms and conditions during the ordering process. After completion of the order processing the contract text is no longer accessible to you.

Retention of title
Until the payment in full, the delivered goods remain our property.

The product liability law applies.

In the case of slightly negligent breach of these contractual obligations, we shall be liable only for the contractually typical, foreseeable damage, unless it concerns claims for damages due to injury to life, limb or health.

Contract language
The contract language is German.

Vendor information
TurboZentrum GmbH
Semmelweisstraße 56-64
12524 Berlin
Phone: +49 (30) 991 94 99 94
Fax: +49 (30) 991 94 99 98
E-Mail: info (at)

ratenkauf by easyCredit
Terms & Conditions for ratenkauf by easyCredit

1. Scope and general terms of use
The following terms and conditions shall apply between you and the retailer for all contracts concluded with the retailer for which ratenkauf by easyCredit (hereinafter referred to as “Ratenkauf”) is used.

In the event of dispute the general terms and conditions contained herein shall take precedence over any general terms and conditions of the retailer.

A “Ratenkauf” shall only be made available to customers who are deemed to be consumers according to § 13 BGB (the German civil code) and are aged 18 or over.

2. “Ratenkauf”
The retailer, with the support of the TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter referred to as TeamBank AG), shall provide “Ratenkauf” as a further payment option for your purchase on the internet.

The retailer shall be entitled to determine your credit worthiness. For further details please refer to the “Ratenkauf” data protection provisions on the Payment Page. In the event that the use of “Ratenkauf” is not possible due to insufficient credit worthiness or turnover limitations on the part of the retailer, the retailer shall be entitled to offer you an alternative payment option.

The contract for a “Ratenkauf” shall be concluded between you and the retailer. By using “Ratenkauf” you choose to pay the purchase price in monthly instalments. For an agreed fixed duration, monthly instalments shall be paid. In certain circumstances, the final payment may differ from the previous instalments. The goods shall remain the property of the retailer until payment has been made in full.

The receivables accrued through the use of „Ratenkauf“ shall be assigned to the Teambank AG in the form of an ongoing factoring agreement. Payments leading to a discharge of the debt may only be made to the Teambank AG.

3. Payment of Instalments by SEPA Direct Debit
Through the SEPA direct debit mandate issued with the “Ratenkauf” you authorise the Teambank AG to debit the outstanding payments from the current account indicated during the order process held at the bank specified by way of SEPA direct debit.

The Teambank AG shall give notice of the direct debit by e-mail at the latest one calendar day before the direct debit is due (pre-notification). The direct debit shall be executed no earlier than the date indicated in the pre-notification. The transaction can be carried out after but near to the due date.

If there is a reduction in the purchase price (e.g. through customer credit) between the pre- notification and the due date, the amount debited may differ from the amount stated in the pre-notification. You are responsible for ensuring that your current account holds sufficient funds at the time that the payment is due. Your bank is not obliged to honour the direct debit in the event that your current account does not hold sufficient funds.

If, due to a lack of funds held in the current account, an unjustified refusal by the account holder or account closure, the direct debit is returned, you shall be, without further reminders, deemed to be in default, unless the direct debit was returned in circumstances for which you were not liable.

The charges resulting from a returned direct debit shall be passed on to you and shall be settled by you.

In the event of default, the TeamBank AG shall be entitled to charge an appropriate reminder fee or interest on arrears at a rate of five percentage points higher than the base rate of the European Central Bank.

Due to the high costs associated with returned direct debits, we ask you not to refuse direct debits in the event of withdrawal from the purchase contract, returning the product or making a complaint. In such cases a reverse transfer will be made in agreement with the retailer or the account will be credited.

Data protection
Our privacy policy can be found on our website at Protection.

Model withdrawal form
(If you want to cancel a contract, please fill in this form and send it back.)
– To TurboZentrum GmbH, Semmelweisstr. 56-64, 12524 Berlin, info[at], +49 (0)30 / 991 94 99 98
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only when notified on paper)
– Date

(*) Delete as appropriate.

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