Our on-site sales department remains closed
We are often asked if we have reopened the on-site sales, as all shops in Berlin are allowed to reopen. Unfortunately we have to deny this.
The reason for this is not the sales area or that we don't want it, but simply the organisation of our company. As an online retailer and repairer, our work is mainly divided into 3 areas. Warehouse, workshop and office. The colleagues in the office who provide advice by phone and e-mail are also the ones who carry out the on-site sales. Due to the current COVID-19 regulations for companies for the protection of employees and of course also in our own interest to protect all employees in the company, we have placed some colleagues in the home office and others in temporary offices in order to maintain minimum distances and maximum number of people per room.
It is therefore not possible for us to have sufficient staff available to operate the counter. Even with the staff present, it is difficult for us to keep the waiting time with the walk to the counter in a pleasant frame. We would like to save you several minutes of waiting time and possibly arising frustration.
We ask for your understanding for the situation. As soon as a relaxation of the situation within the companies becomes apparent, we will work on a solution. Until then we will continue to offer Berliners and Brandenburgers the possibility of a courier service for the same-day-deliery. The costs for this can be calculated under the following link: https://www.die-kuriere-berlin.de/berlin-umland#tarife